Unofficial Notice of Invitation to Bid (NIB)

Transbay Joint Powers Authority is seeking bids from qualified and interested contractors for the following project titled, PHYSICAL SECURITY SYSTEMS MAINTENANCE SERVICES, identified under Solicitation ID: 25-03. Work is to be performed near 425 Mission St suite 250, San Francisco, CA 94105, USA in San Francisco County.

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General Project Description

The Transbay Joint Powers Authority (TJPA) is soliciting bids for physical security systems maintenance, installation, service, and integration services for the Salesforce Transit Center. The selected contractor will collaborate with TJPA’s Security Management Team to provide ongoing support for existing major systems, including Lenel On-Guard Access Control, Hexagon dC3 Video Management System, Alertus Emergency Communication System, Stentofon IP-based Emergency Call Boxes, Rath IP-based Area of Refuge Call Boxes, and the VMWARE platform hosting the Alertus server. Key tasks encompass system status review, thorough system testing (access doors, intrusion controls, video access monitoring, emergency phones, intercoms), detailed system inspection (camera clarity, card reader devices, secure mounting), regular server and systems health checks (automated/manual backups, event logs, data integrity, time synchronization), management of security systems programming and integration, and the purchase and installation of hardware as directed. The contract will be for a three-year base term, with the option for two one-year extensions, totaling five years.

General Bid Items

Quantity: - Unit: - Work Item: Provide maintenance, testing, inspection, installation, service, and support for Lenel On-Guard Security Access Control System. Specifications: Version 8.2.524.367, Server OS Windows Server 2023 R2 Standard, Database SQL Server 2019, NEC Express Clustering High Availability, TJPA-Lenel01/Lenel02 Locations (West/East MDF), LNL-3300 (34), LNL-2220 (1), LNL-2210 (228) ISC Panels, 1 Virtual DSR Panel, LNL-1100 (36), LNL-1200 (1) Alarm Panels, 249 Readers, 11 Clients. Includes 256 IP-based door controllers, intrusion detection, badging station, elevator floor control, Lenel video via Lenel Network Video Recorder, Badge Designer, Data Conduit, Forms Designer, ID Credential Center, System Administration, Alarm Monitoring, Map Designer, and Intercom Exchanges for Stentofon ECBs.
Quantity: - Unit: - Work Item: Provide maintenance, testing, inspection, installation, service, and support for Hexagon dC3 Video Management System (VMS). Specifications: NICE VERSION Net 3.1 UP1 (Build 12.1.1.12), 4 Mirrored Recording Servers (NVRs), 500+ Cameras, 2 Core Management Servers, 16 Clients.
Quantity: - Unit: - Work Item: Provide maintenance, testing, inspection, installation, service, and support for Alertus Emergency Communication System/Mass Notification System. Specifications: Alertus Version 5.6.12, Server OS Windows Server 2016 Standard, Dell VMware Stretch Cluster High Availability, 16 Clients. System hosted on Dell VMware servers, includes Alertus beacons and display walls programmed for facility zones.
Quantity: - Unit: - Work Item: Provide maintenance, testing, inspection, installation, service, and support for Stentofon IP-based Emergency Call Boxes. Specifications: Software Version 12.3.3.2, Stentofon Server location (IT Computer Room 1249), 6 Stentofon Base stations, 17 Emergency Call Boxes.
Quantity: - Unit: - Work Item: Provide maintenance, testing, inspection, installation, service, and support for Rath IP-based Area of Refuge (AOR) Call Boxes. Specifications: Command Center location (Fire Control Center), 2 Base stations (SOC & Fire Command Center), 24 AOR call boxes.
Quantity: - Unit: - Work Item: Provide maintenance, testing, inspection, installation, service, and support for VMWARE platform hosting the Alertus server. Specifications: ESXi Version 6.5.0 Build 7967591, Client version 1.23.0 Build 6506686, VSphere Version 6.5.20000 Build 9451637, Stretch Cluster Server Node (West MDF & East MDF), Witness Server location (IT Computer Room 1249).
Quantity: - Unit: - Work Item: System Status Review. Specifications: Advise TJPA on overall system performance, prioritize/log open issues on ticket documentation, address open problems, and document results.
Quantity: - Unit: - Work Item: System Testing. Specifications: Regularly check online status of all access doors, intrusion controllers, video access observation rooms (AOR), and emergency phone devices; consistently test all interior and exterior access control doors (focus on high-priority doors), AOR, emergency phones, and intercoms; meticulously log test results (passes and failures); verify functionality of all access control panels and standby batteries of the power supply.
Quantity: - Unit: - Work Item: System Inspection. Specifications: Visually inspect camera views for clarity (troubleshoot as needed); ensure smooth functioning of access control systems, video management systems, and other integrated technologies; diligently inspect card reader door devices for good condition and secure mounting; ensure emergency communications systems and intercom units function correctly and securely installed.
Quantity: - Unit: - Work Item: Server and Systems Health Checks. Specifications: Verify weekly automated backups of access control, video, and Alertus systems; perform manual backups and move to separate storage if needed; manage backup files (retain previous month's files); check servers for event/error logs; verify high availability and data integrity of shared data pools; check time synchronization (Network Time Protocol) between integrated systems; document and report findings monthly.
Quantity: - Unit: - Work Item: Manage Security Systems Programming and Integration. Specifications: Implement necessary programming changes; assess system integration status; oversee the Programming Standards Binder; document and report findings monthly.
Quantity: - Unit: - Work Item: Purchase and Install Hardware. Specifications: Purchase and install hardware as directed by TJPA’s Chief Security Officer; costs to be classified as "other direct costs."

NAICS Classification

NAICS 561621 – Security Systems Services (except Locksmiths) (Providing comprehensive maintenance, installation, service, and integration for physical security systems including access control, video management, and emergency communication)., NAICS 238210 – Electrical Contractors and Other Wiring Installation Contractors (Involving installation and upkeep of security systems and related low-voltage electrical components)., NAICS 541690 – Other Scientific and Technical Consulting Services (Offering professional advice and expertise on system performance review, programming, integration, and troubleshooting of complex security technology).

Records and Due Date

This bid opportunity was entered into BidAmerica on December 9, 2025, and was last updated on January 19, 2026. All bids and/or proposals are due on January 30, 2026.

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Legal Disclaimer

All bidders are responsible for reviewing and verifying all official bid documentation directly from the issuing agency. BidAmerica aggregates public bid information for advertisement purposes for contractors and government agencies convenience. This Notice of Invitation to Bid is for reference purposes only and is not an official or complete representation of any documents issued by Transbay Joint Powers Authority. BidAmerica does not guarantee the accuracy, completeness, or timeliness of any information displayed and shall not be held liable for any errors, omissions, misinterpretations, or damages resulting from reliance on this summary. Contractors must obtain all official information—including plans, specifications, addenda, deadlines, submission requirements, qualifications, and bidding conditions—directly from Transbay Joint Powers Authority prior to bidding.